Position Overview

The IT Applications Specialist, Operations Systems position is a technical role for the implementation and ongoing support of PLM system(s) and the integrations and enhancements of the software systems utilized by Engineering, Manufacturing, and Supply Chain. Performs technical analysis and software configuration tasks required to provide system functionality that fulfills business requirements. Demonstrates proficient understanding of multiple functional modules and applications for assigned system software across a wide variety of user activities. Job duties:
  • Technical support for project implementation of major enterprise system (PTC Windchill) to include documentation, software configuration, development, and software modification as needed. Accountable for software testing, documenting test cases, train-the-trainer training, and technical support.
  • Serves in technical support role in various stages of system implementations and ongoing support of operational systems including CAD, PLM, MES and ERP related solutions.
  • Participates in the collaboration for design, data mapping and system development/configuration.
  • Works within a global team that is responsible for the functional aspects of end-user support and follow an established protocol for ticket management and timely resolution.
  • Performs system administration and maintenance duties, user support, and security access.
  • Provides support for software testing and validation efforts through the creation of test protocols, reports, and other documentation to ensure compliance to regulatory requirements.
  • Works within established change control procedures to ensure proposed changes to applications and business reports are, tested, promoted and implemented.
  • Enforces and maintains application security in accordance with company policies and procedures.
  • Responsible for day-to-day user support, system and database administration. Perform related monitoring, maintenance, troubleshooting and system analysis tasks to bring about resolution of open issues.
  • Support and assist IT support staff with ongoing technical tasks including routine helpdesk and other activities as required.
  • Perform other duties and project tasks as assigned.

    • Bachelor’s Degree in computer science, Information Systems Management, Business or Engineering, or equivalent experience.
    • Five (5) plus years’ experience in a technical role with experience implementing enterprise wide operations systems including PTC WindChill as well as supporting common industry business systems and applications.
    • General knowledge of auditable application development, data management and system security requirements within the enterprise.
    Desired Qualifications
    • Familiarity with common business application concepts and software systems, specifically those related to Operations, Engineering, Manufacturing, and Supply Chain systems.
    • Knowledge of PTC Windchill PLM system, Solidworks, MES, and ERP.
    • Understanding of master data and the roles played by PLM, ERP, MES, etc. in support of manufacturing. Understanding of basic functions and business processes present within a manufacturing enterprise.
    • Knowledge of standard IT technologies such as HTML, CSS, scripting languages, application security, relational database concepts, including database management.
    • Ability to research and provide solutions for system and/or application issues, trouble shoot software issues, work effectively with IT Staff, technical consultants and business users.
    • Understanding of organizational goals, objectives and business processes.
    • Good analytical and problem-solving skills. Ability to find creative solutions to technical challenges by utilizing available toolsets.
    • Strong written/verbal communication and interpersonal skills.
    • Detail oriented and organized.
    • Ability to follow tasks from inception through to completion with minimal supervision.
    • Strong business analysis skills with proven results in a regulated environment.
    • Serves in technical support role in various stages of system implementations, ongoing support of operational systems including CAD, PLM, MES and ERP related solutions.