Customer Service Representative II

Position Overview

Assist in managing the customer service function to assure outstanding customer service levels. Job duties:
  • Effectively process customer orders, packing lists and invoices.
  • Interface with various functional areas to maximize customer satisfaction.
  • Operate the Customer Service module of the JDE system.
  • Work independently assisting Finance to reconcile consignments and manage adjustments in JDE.
  • Monitor inventory to fulfill customer orders and backorders.
  • Maintain customer account records and order history files.
  • Provide assistance to customers, sales personnel, distributors, clinical staff and other outside entities regarding product availability, distribution of sales collateral etc.
  • Monitor inquiries from customers, the corporate web site, sales personnel, distributors and Customer Service voice mail and distribute the inquiry to the appropriate person for disposition.
  • Able to work with little or no supervision.
  • Accept special projects as they arise.
  • Process Customer Contracts, working with appropriate departments to complete within timeframe provided.
  • Ability to multi-task and prioritize assignments.
  • Serve as backup for Senior Customer Service Representative.
  • Additional duties and responsibilities as assigned.

Job Details

Job ID 11659BR

Aliso Viejo, California, USA

Salary Range:

$17.00 - #22.00 per hour

    1. At least 5 years prior experience in customer service capacity.
    2. Experience in high tech or medical device industry.
    3. Experience interfacing with a direct sales organization.
    4. Focus on outstanding customer satisfaction.
    5. Excellent communication skills, very personable, good phone etiquette.
    6. High School Diploma/Bachelor’s degree preferred.
    Desired Qualifications
    1. MRP system experience.
    2. Computer literate (MS Office: Outlook, Word, Excel).
    3. Able to handle multiple tasks at one time.
    4. Sensitive to prompt completion of tasks.
    5. Ability to read and interpret sales data.
    6. Order entry procedures, basic accounting and sales reporting.
    7. International documentation and distribution.