Technician IT Support

Position Overview

Responsible for supporting associates with the setting up or replacing of new workstations and peripherals, processing new hire and separation requests and processing then documenting tasks or tickets. Provide timely level I technical support for all onsite and remote end-users for all technical related and user issues focusing on excellent customer service.

Job Details

Job ID 11517BR

Alajuela, Costa Rica

  • 1. Excellent listening and interpersonal skills with ability to work effectively with all levels of personnel within an organization2. Basic technical knowledge, problem solving skills and troubleshooting focused on Microsoft products, computer hardware, mobile devices and networking3. Effective written and verbal communication skills
    1. Ability to effectively prioritize, follow instructions and execute tasks in a fast-paced dynamic environment
    2. Ability to work independently or in a team-oriented setting
    3. Bachelor’s degree required
    4. Up to 1 year of experience in working in an IT helpdesk, support or customer service role in an enterprise organization preferred
    5. Basic understanding of IT technology such as computer hardware, Microsoft products (Office365 (Outlook, Word, Excel, SharePoint, OneDrive, Windows 7,10)
    6. Strong customer service skills