Position Overview

This role is responsible for managing the Logistics Staff, developing and maintaining climate of exceptional customer service in compliance with Customs and International Trade Regulations, and interacting with Department Managers and Supervisors to establish service levels and improve Supply Chain performance in a cost-efficient manner. Job duties:
  • Efficiently oversee all import and export processes related to on time delivery for Finished Goods, Raw Materials and Indirect Materials involved in the facility operation.
  • Maintain direct communications with carriers, customs, government offices, suppliers, warehouses, customs brokers and others involved in the shipping and delivery of goods.
  • Ensure compliance with Costa Rican and International Customs regulations, HTS validation, goods valuation, countries of origin, record keeping and special trade programs.
  • Conduct cost analysis for Freight and Sterilization spending to identify improvement opportunities.
  • Create BIDs for Logistics Services and evaluates quotes from best carriers based on cost, availability, and reliability.
  • Work closely with:
    • Purchasing and warehouse to prioritize inbound shipments.
    • Raw Material Warehouse and Receiving inspection for material release.
    • Manufacturing for material delivery and special projects.
    • Planning for pre and post sterile shipments.
    • Finished Goods Warehouse for post sterile delivery and shipping products.
    • All other areas to provide excellent service ensuring customer satisfaction.
  • Serve as subject matter expert on Medical Industry Logistics, and recommend and implement opportunities for improvements in customer service, cost reductions, best transportation methods, and operational processes.
  • Constantly work to improve processes and implement productivity improvements.
  • Work with Global Logistics to implement direct customer shipments for different locations.
  • Ensure compliance with Incoterms.
  • Maintain a logistics continuity plan.
  • Perform other duties and responsibilities as assigned.
  • Ensure compliance with all regulations (e.g., Free Trade Zone, Trade Compliance, JSOX, Quality Regulations, Internal Policies, etc.).
  • Participate in Goals Setting Process for Supply Chain Department.
  • Supervise, train, guide, evaluate and develop personnel under his/her responsibility.
  • Responsible and accountable for moving material out of the pre sterile area to the Sterilizer and maintaining constant flow.
  • Help to Coordinate Projects for the Logistics and WHS area/Project Manager.
  • Perform additional duties and responsibilities as required.

    1. Bachelor’s Degree in Business Administration, Engineering, or related field, or equivalent experience.
    2. A minimum of seven (7) years of experience in import/export, international transportation, and trade compliance.
    3. Demonstrated knowledge in Medical Industry, Supply Chain, Free Trade Zone Regulation and Trade Compliance.
    4. A minimum of five (5) years of supervisory experience.
    5. Focus on outstanding customer satisfaction.
    6. Excellent written and verbal communication and organization skills.
    Desired Qualifications
    1. Understanding of planning, purchasing, shipping & receiving, warehouse and inventory systems.
    2. Managing daily routes/plans of shipments, carrier selections, customs processes, deliveries and tracking the progress of shipments.
    3. Ability to multi-task and successfully adhere to deadlines.
    4. Proficient with MS Word, Excel, PowerPoint, Outlook, and ERP Systems experience.