Position Overview

Collaborate with business stakeholders, Center of Excellence, and external consultants to support, further enhance, and enable new solutions in SAP S/4HANA and any associated bolt-ons to meet the business needs in Order to Cash Management business processes. Work closely with members of the Customer Service and Field Inventory teams to address specific business challenges and incorporate these into system solutions. Reporting directly to MicroVention IT Management, functionally operate under the leadership of Center of Excellence (COE), based in New Jersey. Job duties:
  • Provide support to Customer Service and Field Inventory business teams for processes and solutions enabled in SAP S4/HANA and integration with other applications (GTS, Paymetric).
  • Design, customize, configure, and test OTC Functions and support with 3PL integration.
  • Troubleshoot issues, provide guidance to users, and implement solutions in alignment with TAH Global Process Design Template and MicroVention needs.
  • Respond to Help Desk tickets for issues resolution.
  • Participate or lead continuous improvement projects through the complete project life cycle (requirements gathering, developing and documenting solutions, unit testing, and training) for the respective function.
  • Work with other process teams in resolving key integration points between and across processes to support and enable end-to-end solutions.
  • Take ownership of the Global Process Design Template, configuration, test scripts, and other associated work related to Order to Cash processes to ensure effective control over changes for localization or legal requirements.
  • Support SAP COE in testing and validation efforts related to maintenance patches, version upgrades, and integration on new bolt-on applications as required.
  • Adhere to the policies, standards, and baselines to ensure consistency.
  • Manage stakeholder relationships and escalations.
  • Perform additional duties and responsibilities as assigned.

    1. Bachelor’s Degree in Computer Science, Information Systems Management, Business, Engineering, or equivalent combination of education and experience.
    2. A minimum of five (5) years of hands-on configuration experience within the Sales and Distribution with a heavy focus:
      • Master Data (Customer Master, Pricing),
      • Order Management and Execution
      • Logistics
      • Consignment Processing
      • Invoicing and POD process
      • Stock Transfer and Intercompany process/billing
      • EU Country specific knowledge (FR, DE, GB), Intrastat
      • Global Trade Management for Export process
    3. A minimum of five (5) years of hands-on configuration experience integrating SD and GTS with EWM/WM, 3PL Integration.
    4. Experience in support/AMS environment, where SLA management is key to resolve issues.
    5. Strong knowledge of SAP Suite of Products and their latest versions.
    Desired Qualifications
    1. ALM test management knowledge preferred.
    2. ITSM, Solution Manager, and ChaRM experience preferred.
    3. Relevant medical device industry experience is a plus.
    4. Good analytical and problem-solving skills.
    5. Strong inter-personal and communication skills.
    6. Willingness to learn new skills/techniques/processes.